• 2364046
  • (Reference :00060565)
  • Bilingual Senior Technical Advisor (Field Service) - Montreal

DESCRIPTION

  • Please note the schedule for this role is Monday to Friday 5:00pm-1:00am or 6:00pm to 2:00am. This is a home-based role.

    Satisfying the world’s thirst is a big job, and we’re proud to do it.

    If you’re looking for a company where you can do your best work and make millions of people smile a little bit each day, you’ve come to the right place.

    The world’s best brand wouldn’t be possible without the world’s best employees.

    Around here, we are all Leaders and brand ambassadors. The Leadership Behaviors we are passionate about are: Driving Innovation, Acting Like an Owner, Collaborating with Key Stakeholders, Inspiring Others, and Developing Self. These are not just words; these are actions that we live by.

    Happiness comes in many packages.

    At Coca-Cola Refreshments, excellence is encouraged and rewarded. Here you can have a career that is as diverse and refreshing as our brands. We know that a refreshing career and personal life depend in part on your continued well-being and future financial security. That’s why we offer a variety of programs to cover health, finances and retirement. Taste the sparkling rewards of your efforts.

    Please note the successful candidate will be a home-based employee.

    The Sr. Technical Advisor position maximizes the value of ‘Phone Fix Operations’ created with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for dispenser equipment problems over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost, providing support 365 days per year, 24 hours per day.

    Function Specific Activities:

    Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone in order to minimize customer down time and service cost.Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., CCR systems, FedEx or UPS databases).Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, and return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.Requirements
    Education: High school diploma; GED equivalent

    Related Work Experience: At least 5 to 7 years related experience, preferably in beverage vending and dispensing equipment. (Freestyle and/ or Fountain) Prior system experience preferred.

    Equipment Installation Requirements: Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements). Knowledge and application of dispensing equipment installation principles.

    Technical Skills: Strong emphasis is on candidates that have experience in McDonald’s and Burger King Equipment platforms that require advanced troubleshooting skills.

    Customer Care: Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills with capabilities to navigate multiple systems.

    Customer Focus: Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.

    Basic Refrigeration: Knowledge and understanding of basic heating and refrigeration principles. This includes basic knowledge of existing technologies and ability to apply them to the Company's business.

    Electrical Power: Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems.

    Additional Skills:

    Telework: Ability to work in a telecommuting environment being self-driven and self-motivated by retaining three weeks of systems training, process training, and the ability to return to your home base and continue to develop your skills.

    Coca-Cola Refreshments is committed to creating a diverse and inclusive workforce. We have a number of programs and policies in place to support this goal.

    For individuals with disabilities, accommodations are available upon request. Should you require an accommodation, please contact our Talent Acquisition Services team by calling 1-888-844-4223.

    Coca-Cola Refreshments Canada requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Coca-Cola Refreshments Canada is contingent on the satisfactory completion of a pre-employment background check.

    Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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