1712220
Bilingual Trauma Counsellor (Specialist)
DESCRIPTION
Starting date : As soon as possible
Hourly/yearly wage : To be discussed
Shepell•fgi is unique. Our employees pride themselves on making a difference to both our customers and clients on an individual, team and organizational level. Shepell•fgi's integrated delivery of services continues to redefine workplace health, and our vision, to impact health and the work experience for a better quality of life, has made us an industry leader.
We are a successful, international company who recognizes the value that each employee contribution brings. We lead by example through our strong commitment to our values. Our continued growth has resulted in the following opportunity:
BILINGUAL TRAUMA COUNSELLOR (SPECIALIST)
Job type: Full-time
Location: Montreal
The Trauma Specialist delivers trauma services comprising of: facilitation of workplace interventions, liaison with and coaching of corporate customers: internal and external consultation on escalated or complex requests for service, as assigned by Trauma Services manager, delegated responder network oversight duties. The workplace interventions generally involve defusing (one-on-one or group), debriefings (group) or on site support for terminations/downsizings.
Trauma Consulting
• Develops specialized products, services and training concepts for new or enhanced clinical offerings related to crisis or violence in the workplace and peer development systems
• Responds to broad based internal requests from Account Managers for crisis, trauma, workplace violence and peer training consultations which may include development of written content
• Responds to requests from internal colleagues to interface with domestic and international customers in order to provide consultation and crisis solutions which may include written response and on site service
• Delivers training related to trauma, workplace crisis, disaster management, workplace violence
• Provides local trauma service delivery and provides direct response and coordination, for complex trauma events
• Provides consultation on international/global requests for support
Qualifications:
Education:
• Minimum requirement of Master’s degree in a mental health field and basic training or certification in Critical Incident Stress Management from a recognized trainer or training institute (i.e. CISM, NOVA)
Experience:
• 1 year clinical experience with groups and CISM
• Broad based experience in wide range of clinical and organizational settings
Knowledge/Skills:
• Bilingual English/French required
• Formal training in Critical Incident Stress Management
• Broad range of clinical skills, some in area of trauma work
• Excellent knowledge and practice with groups
• Knowledge of impact of critical incidents, trauma in the workplace, effect on organizations and employees
• Sound knowledge of different workplace and organizational settings
• Good understanding of management/HR structure
• Demonstrated crisis management skills and ability to provide crisis solutions to customers
• Demonstrated knowledge of traumatic stress
• Demonstrated application of trauma response with varying incidents
• Strong interpersonal skills
• Solid written and oral communication skills
• Solid presentation skills
• Strong ability to work in a team environment
• Ability to work effectively and maintain calm disposition in situations that require immediate crisis support
• Ability to view timely and effective customer response as a key priority
• Ability to respond to unexpected, unusual situations with creativity and flexibility
• Familiarity with cultural diversity an asset
• Ability to work within a computerized environment.
Working Conditions:
• Services provided at workplace locations
• Very flexible availability required to respond within and outside regular business hours
• Required to participate in an after hours on-call rotation.
• Expected to carry cell phone or other department issued communication device
• Daily exposure to often disturbing information regarding tragic accidents and deaths
We thank all those who apply. However, only those invited for an interview will be contacted.
