- 1774855
-
Bilingual Technical Assistance Representative
DESCRIPTION
- 2012-06-26
- To be discussed
Moneris’ vision: To be the leading provider of high-value innovative payment solutions.
As Canada’s largest provider of payment processing solutions, Moneris offers innovative payment services for over 350,000 merchants in every industry segment. Moneris provides the hardware, software and systems needed to improve business efficiencies and manage point-of-sale transactions.
Why work at Moneris?
We offer an innovative, high growth, fast-paced environment which can help you develop and prosper in your career. We offer an attractive Total Rewards compensation and benefits package that rewards excellence and retains top performers.
What Moneris offers you?
We will continually invest in the people and technologies that drive cost efficiencies and provide superior payment solutions to our customers. With that in mind, we strive to keep our employees challenged, satisfied and confident which contributes to the overall success of Moneris.
Are you ready for the Moneris difference? We are looking for you to:
• Join a dynamic work environment
• Apply your creativity
• Work for a company that operates with integrity
• Be challenged
• Work in a team-focused environment
• Have Fun
Bilingual Technical Assistance Representative
Are you a customer service professional looking to join an industry leader? Are you passionate about delivering best-in-class customer service and looking for a place to grow your career?
If you answered yes to the above questions, then this is the role for you!
The Bilingual Technical Assistance Representative is responsible for providing detailed technical point of sale troubleshooting and support for customer’s day to day processing needs.
*Please be advised that full flexibility to work between the hours of 8am-8pm, 7 days a week is required*
Key Activities Include (but are not limited to):
• Provide technical support to Moneris customers as it relates to diagnosing issues with their point of sale hardware, eCommerce solution software, and any network troubleshooting required
• Answer the helpdesk phone and provide call resolution or assign (escalate) to appropriate level 2 support
• Using effective problem solving techniques to manage customer expectations while managing multiple priorities
• Assist 3rd party helpdesks and partners with integrated point of sale solutions as needed
• Promoting our products and services to our customers in order to maximize leads for our Sales Group
• Identifying process gaps and product opportunities and providing recommendations
Requirements:
• Bilingual: Fluency in both French and English is a must.
• Post secondary education in a computer science/IT related subject or equivalent work experience
• Must be familiar with all Windows operating system, Microsoft office applications and Internet Explorer
• Excellent oral and written communication, customer service and problem solving skills
• Desire to learn new technology and expand responsibilities
• Networking and programming knowledge an asset
• Experience in the payment processing industry is an asset
What we offer:
Our compensation package offers base salary, benefits, an annual bonus, pension plan and an employee share ownership plan. We continuously offer a variety of learning and development opportunities and strongly encourage personal growth. Your career at Moneris will also begin with two weeks of paid training.
Special Conditions:
There are multiple full-time, permanent opportunities in our Contact Centre located at 7350 Transcanada Highway, St. Laurent, Quebec. The targeted start date is Spring 2012.
To Apply:
Please note, to be considered for any role you must apply online via our website at www.moneris.com. Proceed to the CAREERS tab and apply to Job ID# J0312-0165.
Requirements
- Essential - Bilingual (French/English)
