- 1807970
-
Agent aux fraudes
DESCRIPTION
- As soon as possible
- 7 months
- 16
- Non
Analyser la qualité et la pertinence des alertes générées en temps réel par l’outil de détection de la fraude au paiement par cartes, à partir des demandes d’autorisation, et prendre les décisions qui s’imposent : échange d’informations avec la banque émettrice, blocage des autorisations, mise sur liste noire, paramétrage de l’outil de détection que vous participez ainsi à améliorer.
Analyser les flux de compensation (télécollecte) pour détecter et traiter d’éventuelles fraudes.
Être perspicace et réactif (ve), et appuyer la prise de décision sur l’analyse des indices à disposition pour prévenir, détecter ou traiter dans les meilleures conditions les transactions frauduleuses.
Participer, pour les fraudes avérées, à la gestion des impayés et aux déclaratifs de fraude auprès des grands réseaux internationaux.
Horaire de travail : du Dimanche au Jeudi, les dimanches : de midi à 20h et en semaine : soit de midi à 20h ou bien de 16h à 23h30.
Business Delivery & Operational Effectiveness
Analyze fraudulent account behaviour/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operations, understanding the various systems across P&C CANADA and the corresponding information available to ensure the appropriate evidence is obtained and documented.
Prepare fraud incident reports identifying types and linkages to ensure accurate documentation to substantiate case and provide critical information assessments to Fraud Investigators/Corporate Security as required.
Provide detailed, effective input to MIS, for analysis and reporting on information from assigned systems or the purpose of analyzing and detecting unusual or fraudulent activity on customer accounts.
Provide excellent customer service in line with desired customer experience, locating / contacting customers/branches and advising them of incidents and providing them with information/instruction as necessary, following standardized script(s) as needed.
Work schedule: Sunday to Thursday
Sunday 12:00 – 8:00
Weekday: 12:00pm-8:00pm or 4:00pm-11:30pm
Requirements
- Essential - Expérience bancaire en fraude
- Essential - Parfaitement bilingue
Company description
Manpower has been dedicated to enriching people's lives with meaningful employment and development opportunities for over 55 years and we employ each year over 3.5 million people in over 80 countries and territories. Over 40% of them find permanent employment through their assignments. Our assignments give you the opportunity to succeed and gain valuable work experience in companies of all sizes and nationally renowned organizations. Manpower offers a full range of benefits, flexible scheduling and free online training through our Training and Development Centre. We provide quality employment opportunities for your future ... and in life.
With nearly 40 offices strategically located across the country, ManpowerGroup provides contingent and permanent workforce solutions in administrative, industrial, contact centre, skilled labour and trades as well as the assignment of contract professionals in information technology, finance and accounting, engineering and other professional areas through the Manpower and Experis brands.
Visit us online at manpower.ca or experis.ca to see what opportunities are waiting for you.
