• 2372160
  • (Reference :170000FM)
  • Switchboard Operator (AUX) - Queen Street


  • Location TORONTO , Ontario, Canada

    Category Stores

    Job Opened 01/11/2017

    Education High School Diploma/GED

    Job Number 170000FM

    Job Type Auxiliary

    Role Mandate:

    The Switchboard Operator is responsible for the smooth transition of telephone communication within the company.


    - Answering high volume of inbound calls and maintaining a swift response rate
    - Maintaining and updating the list of availability of staff continuously to receive incoming calls both internally and externally.
    - Understanding and responding effectively to addressed requests over the phone
    - Establishing and maintaining efficient working relationships with supervisors and co-workers so as to have knowledge of daily store events.


    Job Requirements:

    Impressive telephone etiquette

    2-5 years’ experience as a switchboard operator is an asset

    Great communication skills.

    Ability to work in a team environment

    Able to deliver excellent customer service, externally and internally

    Able to react effectively and calmly in emergencies

    Flexible availability including evenings and weekends

    Note: Only applications submitted online will be accepted.
    HBC welcomes all applications for this position, however, only those applicants selected for an interview will be contacted.

Company description

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