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Location TORONTO , Ontario, Canada
Job Opened 01/11/2017
Education High School Diploma/GED
Job Number 170000FM
Job Type Auxiliary
The Switchboard Operator is responsible for the smooth transition of telephone communication within the company.
- Answering high volume of inbound calls and maintaining a swift response rate
- Maintaining and updating the list of availability of staff continuously to receive incoming calls both internally and externally.
- Understanding and responding effectively to addressed requests over the phone
- Establishing and maintaining efficient working relationships with supervisors and co-workers so as to have knowledge of daily store events.
Impressive telephone etiquette
2-5 years’ experience as a switchboard operator is an asset
Great communication skills.
Ability to work in a team environment
Able to deliver excellent customer service, externally and internally
Able to react effectively and calmly in emergencies
Flexible availability including evenings and weekends
Note: Only applications submitted online will be accepted.
HBC welcomes all applications for this position, however, only those applicants selected for an interview will be contacted.
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