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A professional client facing position, the Implementation Specialist is responsible for a range of implementation activities designed to achieve a high level of client service and satisfaction during their implementation to Phoenix Business Systems products. This position requires a high level of independent judgment and decision making throughout the implementation process. The position is primarily responsible for training the client on system setup, system administration, and all aspects of the Phoenix Business Systems suite of applications. The position will also be required to provide post live support to the client during a transition to traditional support period. This job required travel.
Essential Duties and Responsibilities:
Handle several implementation projects at any given time;
Lead all aspects of implementation at a client’s site;
Gather business requirements as necessary and apply detailed working knowledge of Phoenix Business Systems products and features to support the client’s business;
Create configuration documents for setup in Phoenix systems and train clients appropriately;
Recommend implementation of features and functions where appropriate;
Develop and conduct training programs for each client in all aspects of the Phoenix systems to be fully prepared on the go-live date;
Work with corporate Training Specialist, where necessary, to create training materials for client;
Assist clients with post-live support questions when needed;
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Knowledge and Skills
Varied knowledge and skills required in the following areas:
Strong knowledge of business concepts including distributions systems and inventory;
Report enhancement requests and bugs on behalf of the client;
Act as a resource to assist project team in Product Development and/or Testing process;
to ensure integrity of data conversions prior to go-live;
Track tasks accomplished, time spent and milestones completed using internal Dancik tools;
Communicate with client throughout the implementation project life cycle;
Train/Coach less experienced Implementation Specialists and internal resources including support staff;
Familiarity with accounting principles a plus;
Proven business integration skills;
Proven analytical skills;
Sense of urgency necessary to meet goals, objectives and deadlines;
Excellent written, verbal and presentation skills (French & English);
Able to communicate technical concepts to non-technical personnel;
Able to work with people of varied technical backgrounds and management levels;
Phoenix Group is an industry specific, bilingual, consulting and technology based solutions provider specializing in the optimization of small and medium sized companies.
Our team utilizes over 30 years of experience in the accounting, financial management, business mentoring, technology design, software implementation and support service fields to deliver proven strategies that ensure our clients success in today’s dynamic business environment.
Above all, our objective is to maximize profits, streamline efficiencies and optimize performance without sacrificing the core values which define a company’s identity.
Our mission is your vision.
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