• 2314936
  • (Reference :109067)
  • Quality Analyst Bilingual French and English - Montreal, QC


  • City: Montreal

    Address: 1 Place Ville Marie - 2e étage West Wing

    Work Hours/Week: 37.5

    Work Environment: Office

    Employment Type: Permanent

    Pay Type: Salaried

    Exempt/Non-Exempt: N/A

    % Travel Required: 0

    People Manager: No

    Job Posting End Date: 04/05/2016



    What is the opportunity?


    We are looking for an energetic and seasoned Quality Analyst to join our Quality Team in Montreal.  In our team, we are responsible for quality process execution, perform quality audits, detect errors, provide trend/cost/impact analysis, and track key drivers of client experience impact to identify improvement opportunities.  Contributes to the achievement of strategic business objectives and delivers innovative change to support the CBO roadmap.


    What will you do?

     Reports to Team Manager of Quality ManagementReview and complete Random Audit for Canadian Banking Operations centersIdentifies and provide recommendations to correct the root causes of Out of Control processesIdentify opportunities to improve productivityProvide trending analysis against the results of the quality checks to identify coaching opportunities


    What do you need to succeed?



     Proven Bilingual (French and English) communication and business writing skillsAbility to multi-task, as well as confidently and effectively work through timelines, prioritization, and collaborationExpertise with the Collection business and knowledge of  their application (TS2, CACS, OLBB, OLMS, Payment Highway  and OnDemand)Strong analytical capabilities and proficiency in results reportingAbility to identify Key controls in end to end process



     Project management and organizational skillsDiverse RBC business knowledge including strategy, service and operationsSolid knowledge of all Regulatory and Compliance rules as followsInternal Audit reviews, Internal Control Reviews and PBO Process


    What’s in it for you?


    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

    - A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

    - Ability to make a difference and lasting impact

    - Work in a dynamic, collaborative, progressive, and high-performing team

    - Opportunities to take on progressively greater accountabilities       


    Diversity and Equal Opportunity Employment:

    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally-protected factors.


    About RBC:
    Interested in finding out more? Click here. 


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