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Accountable to support the provision of standardized, documented processes and process solutions for the assigned Product Operations (PO) business unit that are cost-effective and timely, and that comply with Bank policies and procedures (PandPs) and regulatory requirements. Analyze processes, business issues, procedures, products and processes to create new and/or revise processes that adhere to financial and regulatory controls. This role focuses on up to a six-month time horizon.
KEY AREAS OF ACCOUNTABILITY
A.Product and Process
B. Risk and Control
C. Business Performance Management
Product & Process
Conduct analysis of processes and process design, establish required internal controls, P&Ps,
position processes for automation, and identify risk impacts for new processes and process workflows related to low to medium complexityinitiatives.
Conduct analysis for change or business initiatives, using specialized process knowledge. Document process requirements or provide input to conversion and implementation strategy plan from a process perspective, as assigned.
Identify opportunities for process improvement and initiate changes, as assigned.
Revise standardized processes, design work flow, obtain sign-offs for assigned initiatives. Identify business process gaps, efficiency and control issues in timely fashion, recommend solutions and escalate unusual issues to senior team members.
Provide input and analysis into the continuous improvement of business processes and procedures, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
Initiate, receive, assess and distribute feedback on new and revised topics/ circulars, identifying impacted processes and revising, as appropriate.
Receive, track and escalate requests from other teams and internal business partners for topic clarifications and process gaps.
Prepare and distribute communication of revised processes.
Maintain online library to ensure process information is current and accurate, as required.
Review training toolscreated for assigned initiatives, ensuring compliance to process requirements.
Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
Act as a helpdesk resource for business units in the PO to clarify process steps. Investigate and resolve or makerecommendations to more senior team members on more complex, non-routine issues relating to process re-design, change or implementation.
Risk & Control
Maintain record of circulars and topics received for review and sign-off.
Maintain audit trails and provide information for regulatory reportingand audit queries. Review transactions and requests forcompliance with regulatory and Bank requirements, as required.
Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls.
Escalate issues that require resolution by the manager or more senior team members, as per guidelines.
Identify potential risk situations/ impacts, and make recommendations or escalate to the manager. Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, P&Ps for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
Business Performance Management
Gather, assess, standardize and document best practices.
Monitor and analyze opportunities for quality improvement; recommend solutions.
Monitor service delivery performance and production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
Align individual performance goals to team and organizational goals.
Demonstrate behaviours that are consistent with“Our Way” model and aligned with BMO values.
University degree/college diplomaor equivalent work experience
3 to 5 years of related experience
Knowledge of Lean process improvement methodology
Good knowledge of standard desktop applications used by the business unit
Strong knowledge and understanding of the business unit’s key products and services, processes and controls
Strong understanding of the business unit’s risk and regulatory requirements
Good knowledge of departmental systems and applications.
Strong analytical and problem-solving skills
Strong investigation skills Good change leadership skills Strong prioritizationskills Strong organizational skills Strong process-writingskills
Good written and oral communication skills in French and English
Ability to multi-task in a fast-paced environment
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