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What is the opportunity?
We’re looking for a passionate, energetic, digital thinking, self-driven individual to work as an Operations Analyst within the Business Service Center (BSC). The role of the analyst is to support our partners in a multitude of ways; from ensuring a prompt resolution to any production problems, to finding innovating ways to making our processes simpler, faster, better. You will be able to apply your deep knowledge of operational and procedural processes to provide best in class service and support the various departments within the BSC.
What will you do?Conduct accurate and timely investigation of issuesEffectively manage a moderate number of applications i.e. business rules, processes etc. to be able to provide solutions and support during production problems.Identify systemic client impacting issues and escalate to appropriate groups accordingly for awarenessProactively use strong technical and operational skills to proactively identify and recommend opportunities for process improvements.Participate in project and in the creation any new processes which will/can derive from the result of the project.
What do you need to succeed?
Must-haveA self-starter who has a proven track record in eliminating manual processes and identifying areas of efficiencyAbility to manage multiple priorities and aggressive deliverablesA focus on the client experienceA high level of intellectual curiosity and be comfortable with ambiguityStrategic mindset, strong analytical, consultative, and communication/facilitative skills (verbal and written)Ability to diffuse difficult situations, keeping all parties focused and engagedAdaptable to changeWillingness and ability to learn and complete different tasks
Nice-to-have Strong MS Office skills – Word, Outlook, Excel and PowerPointStrong knowledge of the various Bank systems – Synergy, Casper, CMS, OLBB, BCRMS, etcGood knowledge of commercial credit and productsEntrepreneurial and innovation experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.4-week vacation to startContinued career advancement opportunitiesExposure to strong mentorship and leadership examplesA comprehensive Total Rewards Program including bonuses and flexible benefitsAbility to make a difference and lasting impact Work in a dynamic, collaborative, and high-performing team
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Address: 1 Place Ville Marie
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
People Manager: No
Job Posting End Date: 04/07/2016
Req ID: 109966
Posting Notes: None
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