• 2321661
  • (Reference :111086)
  • Manager, Auto Finance Adjudication, Eastern


  • .

    What is the opportunity?

    As the Manager, Auto Finance Adjudication, you will lead a team of skilled adjudicators in the adjudication of automotive finance products and complex credit applications.  You will maintain a balance between supporting business growth and respecting risk management and risk appetite. You will apply expert credit knowledge and effective leadership to facilitate a culture of excellence.


    What will you do?Lead and motivate a team of adjudicators to reach business objectives of meeting client expectations and managing risk.Effectively negotiate and resolve escalations from various business partners.Apply innovative and strategic thinking to act on time sensitive opportunitiesPartner and collaborate across Canadian Banking and key Functions as a trusted advisor.Defining risk appetite by identifying current and emerging trends and their associated risks. Establish performance goals and mandates to measure the team’s performance.Manage team resources effectively and be accountable for meeting/exceeding established benchmarks.Implement oversight and calibration exercises to ensure consistency in credit decisions.  Delegate appropriate lending authority, based on individual skill level, and ensure authorities are adhered to, reviewed and understood.Be accountable for quality, accuracy and performance.Act as a subject matter expert for development of policy, metrics, and portfolio management for the Auto Finance product.Collaborate with colleagues to optimize best practices amongst regional adjudication centers.Drive employee engagement through effective communication of how their work impacts sales/service cycle and overall client experience.


    What do you need to succeed?

    Must-have5+ years’ Credit or Risk Management experience.Strong team leadership experience.Fluency in French and English (oral and written).Proven ability to understand the bigger picture and effectively balance operational service level requirements, risk appetite, and servicing clients. Solid lending experience, including Delegated Lending Authority as an individual contributor and as a leader. In depth knowledge of retail credit products and policies across the credit spectrum. Demonstrated ability to apply credit principles in an operational environment. Comfortable in a role that involves interface and negotiation with senior management.Exceptional conflict management, negotiation and influencing skills.


    Nice-to-haveExperience managing in a call centre environment.Small business and /or commercial credit experience.



    What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.4 weeks’ vacationA comprehensive Total Rewards ProgramLeaders who support your developmentAbility to make a difference and lasting impactOpportunity to take on progressively greater accountabilities




    About RBC
    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We employ approximately 78,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 39 other countries. For more information, please visit rbc.com.

    Join our Talent Community
    Stay in-the-know about great career opportunities at RBC. It’s easy! Join our Talent Community and get the inside scoop on the jobs, career paths, and recruitment events that matter to you.


    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




    City:  Montreal 
    Address:  7101 Avenue du Parc - 5e étage 
    Work Hours/Week:  37.50 
    Work Environment:  Office 
    Employment Type:  Permanent 
    Career Level:  People Manager 
    Pay Type:  Salaried 
    Required Travel (%):  0-25 
    Exempt/Non-Exempt:  N/A 
    People Manager:  Yes 
    Job Posting End Date:  2016-05-09 
    Req ID:  111086

    Posting Notes:  Aucun

Company description

More jobs from this employer


New on Jobboom

Your profile and CV will now be visible to employers.

  • Be noticed and contacted directly by recruiters
  • Increase your chances of finding your dream job

Don’t forget to complete your profile and update your CV to help employers find you.