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Address: 6880 Financial Drive
Work Hours/Week: 37.5
Work Environment: Insurance Centre
Employment Type: Permanent
Pay Type: Salaried
% Travel Required: 0
People Manager: No
Job Posting End Date: 04/29/2016
Insurance solutions for clients. Career potential for you.
Please note: Candidates must be fluent in French AND English.
If you do not hold a license, we will provide full training to get the General Insurance License for Ontario (OTL) license. This is a great opportunity to build your Career !
Based out of our Advice Centre, you’ll act as a trusted over-the-phone Advisor for RBC Insurance clients’ home and auto insurance needs. Using your deep industry knowledge and strong people skills, you will provide the comprehensive and accurate advice that our clients deserve.
The role is a unique opportunity for dynamic team players that have a passion for helping people. To succeed, you will combine an advice/sales-oriented approach with a dedication to providing excellent customer service over the phone. This is a fast-paced work environment, but one designed to set you up for success. Our comprehensive training program will provide you with the necessary skills and resources to help identify and analyze risks and provide complete solutions to clients – while building a fulfilling career for yourself.
- Sell property and casualty insurance marketed through an inbound/outbound call centre, ensuring customers are charged premiums commensurate with risk.
- Advise and quote customers on the most appropriate product for their needs.
- Identify and analyze acceptable risks and decline unacceptable one (or escalate for further evaluation).
- Provide complete solutions to customer concerns/problems, escalating where necessary and appropriate.
- Perform front-line underwriting of property and casualty renewal policies.
What we can offer: A supportive, dynamic culture where you can grow your career and be recognized for your talentA comprehensive Total Rewards Program that includes flexible benefits and long-term investment and savings plansTraining and licensing in all provinces where RBC Home and Auto Insurance is soldMentorship and professional development opportunities to help you reach your full potentialA variety of set schedules to accommodate individual work-life balance and client needs
What we’re looking for: Self-motivation and the drive to achieve – and go beyond – sales goalsStrong communications skills (in French and English), with an ability to deliver fast and efficient serviceA talent for listening, establishing rapport, and finding the right insurance solutions for clientsWillingness and ability to successfully obtain a General Insurance License for Ontario (and other provinces) full training program will be provided to assist you in reaching this goal if you do not have a valid OTL or RIBO license An excellent telephone manner and intermediate IT skills, as well as multi-tasking and problem-solving skillsA committed willingness and understanding of the expectation to work flexible shifts, as our centre is open extended hours in order to better help our clients Monday to Friday 8:00 am – 8:30 pm & Saturday 8:00 am – 4:30 pm.
You’ll join an organization that succeeds by bringing out the best in its people. And you’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – putting customers first. Explore our opportunities today.
Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first.
Interested in finding out more? Click here.
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