What is the opportunity?
In this role, the selected candidate's primary role is to maximize the recoveries on a variety of credit products. Their goal is to minimize the bank’s losses, by analyzing customers’ current financial situation in order to determine the best suitable arrangement for both parties (the bank & customer) in order to cure the files. They would also look at what debt management tools would be the most appropriate in certain circumstances and to cancel all open to buy when warranted. You will negotiate settlement arrangements and will make decisions viability of assigning files to litigation. Finally, the selected candidate will make sure to properly document all files of actions taken and/or conversations had with the client.
What will you do?You will collect outstanding high risk accounts for an assigned portfolio and assisting different Lines of business of various products.Apply your talent to connect with customers and to reach mutual agreement for payment of their debt.Ensure a good balance between quality Customer Care and effective collection techniques.Update clients’ files in the systemsHandle inbound and outbound callsCollect funds in order to cure delinquent files and accounts
What do you need to succeed?
Must-haveBe bilingual (English and French)Demonstrate high levels of empathyHave 2+ years of Collection experienceTo be able to multitask: Be able to navigate in various systems while interacting with your clients on the phone.Superior ability to problem solve by actively listening To have negotiation skills when discussing with the clientsBe flexible for work schedule within the business hours of 8am to 9pm, Monday to Friday, and 8am to 4pm on SaturdaysTenure requirement: 24 months
Nice-to-haveTo have good written and verbal communication skillsKnowledge of TS2, CACS, Workbench & Sales platform Have experience using Windows based software and various RBC systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.Leaders who support your development through coaching and managing opportunities.Ability to make a difference and lasting impact.Work in a dynamic, collaborative, progressive and high-performing teamsOpportunities to building close relationships with clients
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.
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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.
Address: 4010 rue Tupper
Work Hours/Week: 37.5
Work Environment: Call Centre
Employment Type: Contract
Career Level: Experienced Hire/Professional
Pay Type: Hourly
Required Travel (%): 0
People Manager: No
Application Deadline: 09/18/2016
Req ID: 119793
Posting Notes: None
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