- (Reference :91976)
Client Relationship Consultant (Investment Representative)
- As soon as possible
- To be discussed
At our company, we have been helping our customers and communities for over 190 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.
Job Mandate :
Provides professional quality service to clients.
Answers client inquiries regarding BMO InvestorLine products, services, account positions & balances.
Accepts purchase/sale orders & provides stock quotes in courteous, professional & knowledgeable manner.
Resolves issues & reports any discrepancies to supervisor/manager.
Provides input to development & achievement of team objectives.
Works toward meeting productivity goals.
Acts independently within specific industry guidelines.
Seeks, recognizes and acts upon opportunities to expand business relationships with clients.
Flexibility with work assignments and schedules.
Operates in multiple working relationships/partnerships/environments.
PERMANENT AND CONTRACTUAL POSITIONS ARE AVAILABLE
This is a dynamic call centre environment.
*** Successful completion of Canadian Securities Course & Conduct Practices Handbook Required***
*** Successful completion of Derivatives Fundamentals Course & Options Licensing Course within 6 months of hire***
*** Fluency in French & English a must, Mandarin, and/or Cantonese is a strong asset ***
Derivatives Fundamentals Course, Options Licensing Course are highly desired.
Excellent customer service skills.
Broad knowledge & understanding of BMO InvestorLine products & services.
Goal & achievement orientated.
Exceptional telephone & communication skills.
General computer knowledge (Word, Excel, Windows).
Knowledge & understanding of industry regulations & standards.
Analytical & problem solving skills.
Ability to work in high stress, fast-paced, changing environment.
Resourceful, patient & resilient.
Self-motivated with ability to work independently.
BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.
- Essential - CSC & & Conduct Practices Handbook Required
- Asset - Successful completion of Derivatives Fundamentals
- Essential - Fluently Bilingual (English & French)
- Asset - Mandarin, and/or Cantonese is a strong asset