• 2362738
  • (Reference :R14313)
  • Bilingual Fraud Representative

DESCRIPTION

  • At Capital One, we march to a different beat! With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

    Capital One has celebrated milestones, including:

    148 on the Fortune 500
    More than 31,500 associates globally
    50 million customer accounts
    Canada’s Top Employer for Young People for 2013

    If you’ve been looking for a different kind of company then you’ve come to the right place. At Capital One, you’ll find energized, positive people all working together to accomplish one goal – customer satisfaction. With many opportunities to develop new skills and great benefits like educational assistance available, you’ll wonder what took you so long to get here.

    Summary

    As a key member of the Capital One team supporting the Costco portfolio, you will assist clients & cardholders with resolving their fraud inquiries and support the detection of fraud transactions or applications.

    Responsibilities

    Assist clients & cardholders with resolving their fraud inquiries
    Maintain a positive relationship between the customer/victims and Capital One
    Respond promptly to client and customer inquiries
    Handle high volume phone calls
    Effectively manage service levels
    Anticipate client/customer needs and consistently provide superior quality of service
    Identify and use appropriate resources
    Initiate action to correct telephone, system or operating routine deficiencies
    Develop and propose methods to improve service
    Review suspicious transactions on accounts
    Additional job responsibilities as assigned
    Willingness to work varied schedules, including evenings, weekends and holidays

    Basic Qualifications

    Fluent in both French and English
    High School Diploma, GED or equivalent certification
    At least 6 months of experience in a call center

    Preferred Qualifications

    6 months of fraud related investigation experience
    Proficient in Microsoft Office

    Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
    If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com.

    All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company description

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