• 2364414
  • (Reference :1600022728)
  • Associate, Customer Contact Centre

DESCRIPTION

  • Description
    Customer Contact Centre - Sales & Service

    Do you have what it takes to exceed our customers’ expectations? We’re looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.

    At BMO Financial Group, the customer is always front and center. That’s why we’re focused on providing them with sound financial advice through meaningful conversations. In this role, you’ll get to know our business quickly, working with a diverse group of talented professionals in a dynamic environment. Here, your ideas will be heard and your potential will always be recognized. Join us, and you’ll be part of a true team, collaborating with people who will help you build an exciting, solid career at BMO.
    Qualifications
    As a Customer Contact Associate, you will:

    - Act as a first line of contact and trusted consultant to our customers
    - Understand our customers' needs and recommend the right products and services to meet them
    - Use critical thinking to remain solution-focused and recognize the big picture
    - Identify opportunities to help our customers and grow our business

    Bring your passion for customer service, along with:

    - A positive, enthusiastic attitude, with strong people skills
    - Fluency in both English and French
    - Flexibility to work a variety of shifts in our 24/7 Customer Contact Centre
    - The ability to multi-task, with above-average computer skills

    We’re here to help our customers, our community and our colleagues. As a member of our team, we’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and networking-building opportunities, we’ll help you gain valuable experience, broaden your skillset and achieve your goals.

    BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives.

Company description

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