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Permanent position, full time 37.5h / weekWork schedule: the candidates must be fully available and flexible from Monday to Sunday, between 7am and 8pmLocation: 129 St.Jacques W., Montreal
Personal and Commercial line of business is the retail and commercial
banking arm of BMO Financial Group in Canada, serving individuals, small
to medium-sized and mid-market businesses. We offer a wide variety of
personal and commercial banking products and services and we serve our
customers in person at our branches, through our ABM network, over the
Internet and by phone. Our customer contact center teams help
customers online and by telephone in a dynamic, fast-paced environment.
Discover the satisfaction of helping customers achieve their financial
goals. Paid training, on-the-job coaching and varied career possibly
give you the support you need to turn your potential into performance.
a front line contact center employee you will play a critical role in
delivering great customer experience for customers calling BMO to do
business over the phone as well as in writing via our Details Online
database (DOL). You will build, enhance and protect relationships with
customers through listening, and problem solving.
•Passion for helping customers •Service oriented with a demonstrated ability to proactively listen and solve problems •Strong communication skills (over the telephone and in writing)•Solid computer and multi-tasking skills•Team player
• Bilingualism (French / English)
Education and Accreditation•Completed high school education, or equivalent work experience
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