• 2364409
  • (Reference :1600022693)
  • Associate, Corporate Cards Services

DESCRIPTION

  • Description
    Permanent position, full time 37.5h / weekWork schedule: the candidates must be fully available and flexible from Monday to Sunday, between 7am and 8pmLocation: 129 St.Jacques W., Montreal

    Our Business

    Our
    Personal and Commercial line of business is the retail and commercial
    banking arm of BMO Financial Group in Canada, serving individuals, small
    to medium-sized and mid-market businesses. We offer a wide variety of
    personal and commercial banking products and services and we serve our
    customers in person at our branches, through our ABM network, over the
    Internet and by phone. Our customer contact center teams help
    customers online and by telephone in a dynamic, fast-paced environment.
    Discover the satisfaction of helping customers achieve their financial
    goals. Paid training, on-the-job coaching and varied career possibly
    give you the support you need to turn your potential into performance.

    Position Summary

    As
    a front line contact center employee you will play a critical role in
    delivering great customer experience for customers calling BMO to do
    business over the phone as well as in writing via our Details Online
    database (DOL). You will build, enhance and protect relationships with
    customers through listening, and problem solving.
    Qualifications
    Competencies:

    •Passion for helping customers •Service oriented with a demonstrated ability to proactively listen and solve problems •Strong communication skills (over the telephone and in writing)•Solid computer and multi-tasking skills•Team player

    • Bilingualism (French / English)

    Education and Accreditation•Completed high school education, or equivalent work experience

Company description

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