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Temporary position, 12 months contract
Work schedule: 37.5h per week, the candidates must be fully available and flexible from Monday to Sunday, between 7am and 8pm.
Location: 129 St. Jacques W., Montreal
Our Personal and Commercial line of business is the retail and commercial banking arm of BMO Financial Group in Canada, serving individuals, small to medium-sized and mid-market businesses. We offer a wide variety of personal and commercial banking products and services and we serve our customers in person at our branches, through our ABM network, over the Internet and by phone.
Our customer contact center teams help customers online and by telephone in a dynamic, fast-paced environment. Discover the satisfaction of helping customers achieve their financial goals. Paid training, on-the-job coaching and varied career possibly give you the support you need to turn your potential into performance.
As a front line contact center employee you will play a critical role in delivering great customer experience for customers calling BMO to do business over the phone as well as in writing via our Details Online database (DOL). You will build, enhance and protect relationships with customers through listening, and problem solving.
•Passion for helping customers
•Service oriented with a demonstrated ability to proactively listen and solve problems
•Strong communication skills (over the telephone and in writing)
•Solid computer and multi-tasking skills
• Bilingualism (French / English)
Education and Accreditation
•Completed high school education, or equivalent work experience
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