• 2364391
  • (Reference :1600022999)
  • Associate, Corporate Cards Services

DESCRIPTION

  • Description
    Temporary position, 12 months contract
    Work schedule: 37.5h per week, the candidates must be
    fully available and flexible from Monday to Sunday, between 7am and 8pm.
    Location: 129 St. Jacques W., Montreal

    Our
    Business
    Our Personal and Commercial line of business is the retail and commercial
    banking arm of BMO Financial Group in Canada, serving individuals, small to
    medium-sized and mid-market businesses. We offer a wide variety of
    personal and commercial banking products and services and we serve our
    customers in person at our branches, through our ABM network, over the Internet
    and by phone.

    Our customer contact center teams help customers online and by telephone in a
    dynamic, fast-paced environment. Discover the satisfaction of helping customers
    achieve their financial goals. Paid training, on-the-job coaching and varied
    career possibly give you the support you need to turn your potential into
    performance.

    Position
    Summary
    As a front line contact center employee you will play a critical role in
    delivering great customer experience for customers calling BMO to do business
    over the phone as well as in writing via our Details Online database (DOL).
    You will build, enhance and protect relationships with customers through
    listening, and problem solving.
    Qualifications
    Competencies:
    •Passion for helping customers
    •Service oriented with a demonstrated ability to proactively listen and solve
    problems
    •Strong communication skills (over the telephone and in writing)
    •Solid computer and multi-tasking skills
    •Team player
    • Bilingualism (French
    / English)

    Education
    and Accreditation
    •Completed high school education, or equivalent work experience

Company description

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